1. Shipping Coverage

MELISSA BEAUTY AND HAIRDRESSING LLC currently ships orders to eligible delivery addresses within the United States only.

We do not offer international shipping at this time. Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude Saturdays, Sundays, and applicable public holidays. Processing time refers to the period required to review, prepare, and dispatch an order and does not include transit time.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer than expected.

3. Estimated Delivery Time

After an order has been dispatched, domestic delivery generally takes an estimated 3–7 business days.

The total estimated time from order placement to delivery is approximately 4–10 business days, consisting of 1–3 business days for processing and 3–7 business days for transit.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before the order is submitted for payment.

Customers should review the final order total, including shipping charges and any applicable taxes, before completing their purchase.

5. Order Confirmation and Tracking

After a successful purchase, customers should retain their order confirmation for reference.

When tracking information is available, it may be provided by email or through the order information page. Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

6. Incorrect Shipping Information

Customers are responsible for checking their shipping address before placing an order.

If you notice an error, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional costs resulting from an incorrect address supplied by the customer may be the customer’s responsibility where permitted by law.

7. Delayed, Lost, or Damaged Shipments

If your package is delayed beyond the estimated delivery window, please contact us with your order number so we can help review the available tracking information.

If a package appears lost or arrives damaged, notify us promptly and provide relevant photographs or other information when requested. We will review the circumstances and work with the carrier where appropriate.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

8. Undeliverable or Returned Packages

If a shipment is returned because of an incorrect address, an unsuccessful delivery, or another delivery issue, we will review the circumstances and contact the customer when appropriate.

Any reshipping charges or other applicable costs will be assessed based on the circumstances and applicable law. We will not impose charges that are prohibited by law.