1. What products do you sell?

We offer women’s lingerie designed for different preferences, styles, and everyday needs. Please review each product page for available sizes, materials, colors, and other product details.

2. Where do you ship?

We currently ship to eligible delivery addresses within the United States only. We do not offer international shipping at this time.

3. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been confirmed. Processing time does not include shipping transit time.

4. How long does shipping take?

Domestic shipping generally takes an estimated 3–7 business days after dispatch. Including processing, the total estimated time from order placement to delivery is approximately 4–10 business days.

These are estimates and are not guaranteed delivery dates.

5. How much does shipping cost?

Any applicable shipping charges are displayed at checkout before you complete your purchase. Please review your final order total before submitting payment.

6. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible once processing has started or the order has been dispatched.

Contact: [email protected]

7. Can I return lingerie if I selected the wrong size?

Eligible non-quality-related returns may be requested within 30 calendar days after delivery. Items must generally be unworn, unwashed, undamaged, and returned with the required tags, hygiene liners, protective seals, and packaging intact.

For hygiene reasons, items that do not meet these conditions may not qualify for a non-quality return, where permitted by law. Please contact customer support before sending an item back.

8. What if my item arrives damaged or defective?

Please contact us as soon as reasonably possible and provide your order number, a description of the problem, and photographs when appropriate.

After reviewing the issue, we will explain the available resolution. For confirmed quality-related problems attributable to us, we will cover reasonable return shipping costs as required by our policy and applicable law.

9. Who pays for return shipping?

For confirmed defective, damaged, or incorrectly supplied items attributable to us, we cover reasonable return shipping costs.

For eligible non-quality-related returns, such as a change of mind or size-selection issue, the customer generally pays return shipping unless applicable law requires otherwise.

10. How do I request a refund?

Email [email protected] with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending the item back.

11. How long does a refund take?

After an authorized return has been received and inspected, approved refunds are generally initiated within 3–5 business days.

Refunds are issued to the original payment method. The time it takes for funds to appear in your account depends on your payment provider or financial institution.

12. Can I exchange an item for another size?

Please contact customer support to ask about an exchange. Exchanges depend on product availability, the item’s condition, hygiene requirements, and applicable law.

13. Are purchases subscriptions or recurring payments?

No. Purchases on melissbahllc.com are intended as one-time transactions. We do not charge recurring subscription or automatic renewal fees for these purchases.

14. How can I contact customer support?

You can reach us using the contact information below:

Company: MELISSA BEAUTY AND HAIRDRESSING LLC

Address: 1549 N PARK AVE, POMONA, CA, 91768

Email: [email protected]

Phone: 6575353986

Website: melissbahllc.com

We aim to respond to inquiries within 1–2 business days.

15. How do you protect my personal information?

We use reasonable measures to protect personal information and work with third-party providers when necessary to process payments, fulfill orders, and operate the website. For more details, please read our Privacy Policy.

16. How can I submit a privacy request?

For privacy-related questions or requests concerning access, correction, deletion, or applicable opt-out rights, please email [email protected] with a description of your request.

17. Where can I find your store policies?

You can review the relevant pages on our website:

  • About Us
  • Contact Us
  • Shipping Policy
  • Returns & Refunds Policy
  • Privacy Policy
  • Terms & Conditions

If you need further assistance, please contact our customer support team.