1. Overview

At MELISSA BEAUTY AND HAIRDRESSING LLC, we want customers to have a clear and straightforward shopping experience. This policy explains how to request a return or refund for eligible purchases made through melissbahllc.com.

Because we sell women’s lingerie, certain hygiene and product-condition requirements apply to returns. These requirements do not limit any rights consumers may have under applicable law.

2. Return Request Period

Customers may request a return within 30 calendar days after the recorded delivery date.

To begin a return, contact [email protected] and provide your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending any item back. Unauthorized returns may take longer to identify and process.

3. Eligible Returns for Non-Quality Reasons

For a return requested because of a change of mind, an incorrect size selection, or another non-quality reason, the item must generally meet all of the following conditions:

  • The item is unworn, unwashed, unused, and undamaged.
  • Original tags, hygiene liners, protective seals, and packaging remain intact where applicable.
  • The item is returned in a clean and resalable condition.
  • The return request is submitted within the applicable return period.

For hygiene and safety reasons, intimate garments that have been worn, washed, damaged by the customer, or returned without required hygiene protections may not be eligible for a non-quality return, where permitted by law.

If an item does not meet the return requirements, we will explain the reason for the decision. We will not rely on this policy to exclude remedies required by applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or materially different from the item ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the item and its packaging, where appropriate.

After reviewing the issue, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, an exchange, or a refund.

For confirmed quality-related issues or errors attributable to us, we will cover reasonable return shipping costs or provide an appropriate prepaid return method.

Customers are not required to bear return shipping costs for confirmed defective, damaged, or incorrectly supplied items where the law requires the seller to cover those costs.

5. Return Shipping Costs

Quality-related returns: MELISSA BEAUTY AND HAIRDRESSING LLC will cover reasonable return shipping costs for confirmed defective, damaged, or incorrectly supplied products attributable to us.

Non-quality-related returns: Customers are responsible for return shipping costs for eligible change-of-mind, size-selection, or other non-quality returns, unless applicable law requires otherwise.

Original shipping charges, if any, are generally non-refundable for non-quality-related returns, except where a refund is required by law or the return results from an error attributable to us.

We recommend using a shipping service with tracking and retaining proof of shipment. We are not responsible for a return package that cannot be located when no adequate shipping evidence is available, subject to applicable law.

6. Refund Process

Once an authorized return is received, we will inspect the returned item and notify the customer of the outcome.

Approved refunds will generally be initiated within 3–5 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase. We do not ordinarily issue refunds to a different payment method.

After we initiate the refund, the time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, or financial institution.

The 3–5 business day period refers to our refund-processing time, not a guarantee of when the funds will appear in the customer’s account.

7. Exchanges

If you would like a different size or item, contact our customer support team to confirm whether an exchange is available.

Exchange requests are subject to product availability, hygiene requirements, and applicable law. If an exchange cannot be arranged, we will explain any available return and refund options.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

Orders that have not entered processing may be eligible for cancellation. Once an order has been processed or dispatched, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

Any cancellation or refund will be handled in accordance with applicable law.

9. How to Request a Return

Please email [email protected] with the following information:

  • Order number.
  • Name used for the order.
  • Item name and quantity.
  • Reason for the return.
  • Photographs, if the item is damaged, defective, or incorrect.

Our team will review the request and provide the next steps.

10. Contact Information

MELISSA BEAUTY AND HAIRDRESSING LLC

Address: 1549 N PARK AVE, POMONA, CA, 91768

Email: [email protected]

Phone: 6575353986

Website: melissbahllc.com