MELISSA BEAUTY AND HAIRDRESSING LLC (“we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit melissbahllc.com, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

  • Name.
  • Billing and shipping address.
  • Email address.
  • Telephone number.

Order and Transaction Information

  • Products purchased.
  • Order number and order history.
  • Order totals, shipping charges, taxes, and refund information.
  • Payment status and transaction references provided by payment processors.

Payment Information
Payments may be processed by third-party payment providers. We generally do not store complete payment card numbers or card verification codes (CVV) on our own systems. Payment providers handle payment information according to their own privacy and security practices.

Technical and Usage Information

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and interactions with our website.
  • Cookie identifiers and related usage information, where applicable.

Communications
Information you provide when contacting customer support, submitting a return request, or communicating with us about an order.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and provide order updates.
  • Process eligible returns, exchanges, cancellations, and refunds.
  • Respond to customer service requests.
  • Maintain order records and business accounting records.
  • Detect, investigate, and help prevent fraud or unauthorized transactions.
  • Maintain website security and functionality.
  • Improve our products, website, and customer experience.
  • Comply with applicable legal obligations.
  • Send marketing communications where permitted and, when required, with your consent.

You may opt out of marketing emails by using the unsubscribe instructions included in the message. Transactional communications necessary to complete an order or respond to a request may still be sent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart contents, help process checkout, analyze website performance, and improve the user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website features, including shopping-cart or checkout functionality.

Where required by law, we will provide appropriate notices and choices for non-essential cookies or similar tracking technologies.

4. How We Share Information

We may disclose personal information to service providers and other parties when reasonably necessary for legitimate business purposes, including:

  • Payment processors that facilitate transactions.
  • Shipping carriers and fulfillment providers.
  • Website hosting and technical service providers.
  • Customer support and communications providers.
  • Fraud prevention and security service providers.
  • Professional advisers, auditors, and insurers.
  • Government authorities, courts, or other parties when required by law or when necessary to protect legal rights.

We do not authorize service providers to use personal information for purposes unrelated to their contracted services, subject to applicable law and their respective obligations.

We do not sell personal information for monetary consideration. If our use of advertising, analytics, or other technologies constitutes a “sale” or “sharing” of personal information under applicable privacy law, eligible consumers may exercise their applicable opt-out rights as described below.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Order-related records are generally retained for up to seven (7) years after an order is completed, unless a longer period is required or permitted by law, or a shorter period is required by applicable law.

Other information may be retained for different periods depending on its purpose, sensitivity, legal requirements, and operational needs. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Payments may be handled by third-party payment providers that maintain their own security controls and compliance programs, which may include applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

We do not intentionally store complete payment card numbers or CVV codes on our own systems.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Obtain a copy of certain personal information in a portable format.
  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.
  • Withdraw consent where processing is based on consent.
  • Not be unlawfully discriminated against for exercising applicable privacy rights.

Some information may need to be retained to complete transactions, maintain legally required records, prevent fraud, or comply with legal obligations.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights, subject to eligibility and applicable exceptions.

These rights may include the right to know or access certain personal information, request deletion or correction, obtain information about relevant disclosures, and opt out of the sale or sharing of personal information where applicable.

How to Submit a Privacy Request

To submit a privacy-related request, email [email protected] with the subject line “California Privacy Rights Request.”

Please describe the request and provide enough information for us to verify and respond to it. We may request additional information reasonably necessary to verify your identity or authority to make the request.

You may designate an authorized agent where permitted by law. We will process verified requests within the time required by applicable law.

Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration. However, if certain data disclosures or tracking activities qualify as a sale or sharing under applicable California law, you may request to opt out by contacting:

Email: [email protected]

Subject: “Do Not Sell or Share My Personal Information”

We will process eligible opt-out requests in accordance with applicable law.

9. Children’s Privacy

Our website is intended for adults purchasing women’s lingerie. We do not knowingly collect personal information online from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action as required by law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. Those parties may have separate privacy policies and practices.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing information directly to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, or legal requirements.

The updated version will be published on this page with a revised effective date where appropriate. Your continued use of the website after an update is subject to applicable law and does not waive any rights that cannot legally be waived.